1. Introduction

GOGO1000O Esports Academy ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any way.

Please read this privacy policy carefully. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by all the terms outlined here.

2. Information We Collect

We may collect the following types of information:

• Personal Identification Information: Name, email address, phone number, date of birth, and other contact details.
• Payment Information: Credit/debit card details, billing address, and other financial information necessary to process transactions.
• Technical Data: IP address, browser type, device information, operating system, and usage statistics.
• Gaming Information: Game preferences, performance metrics, in-game identifiers, and competitive rankings.
• Communications: Records of correspondence when you contact us via email, phone, or other channels.

3. How We Use Your Information

We use the information we collect in the following ways:

• To create and manage your account
• To process payments and provide requested services
• To personalize your experience and training programs
• To communicate with you about updates, security alerts, and support messages
• To improve our services, website, and marketing efforts
• To comply with legal obligations and prevent fraudulent activities
• To organize tournaments and competitive events

4. Legal Basis for Processing (GDPR)

For users in the European Economic Area (EEA), our legal basis for collecting and using your personal information depends on the context in which we collect it:

• Performance of a contract: When we need to process your data to fulfill our contractual obligations to you.
• Legitimate interests: When processing is necessary for our legitimate business interests, provided those interests don't override your rights.
• Consent: Where we have obtained your explicit consent to process your data for specific purposes.
• Legal obligation: When processing is necessary to comply with a legal obligation.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.

Types of cookies we use:

• Essential Cookies: Necessary for the operation of our service.
• Analytics/Performance Cookies: Allow us to recognize and count the number of visitors and see how visitors move around our website.
• Functionality Cookies: Enable us to personalize content and remember your preferences.
• Targeting Cookies: Record your visit to our website, the pages you have visited, and the links you have followed.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized or unlawful processing, accidental loss, destruction, or damage.

These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and penetration testing
• Access controls and authentication mechanisms
• Staff training on data protection
• Secure server infrastructure with firewalls

7. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

Retention periods vary depending on the type of data and purpose for collection:

• Account data: Retained for 3 years after account closure
• Financial records: Retained for 7 years for tax purposes
• Game performance data: Retained for 2 years after account closure
• Marketing preferences: Retained until consent is withdrawn

8. Data Sharing and Disclosure

We may share your information with third parties in the following situations:

• Service Providers: We may share your data with third-party vendors who perform services on our behalf (payment processing, data analysis, email delivery, hosting services).
• Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
• Tournament Organizers: When you participate in competitive events, necessary information may be shared with tournament organizers.
• Legal Requirements: When required to do so by law or in response to valid requests by public authorities.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law.

9. International Data Transfers

Your information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country.

Whenever we transfer your personal information out of the EEA, we ensure a similar degree of protection is afforded to it by implementing appropriate safeguards, such as:

• Transferring to countries that have been deemed to provide an adequate level of protection
• Using specific contracts approved for use in the UK which give personal data the same protection it has in the UK

10. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: The right to request copies of your personal data.
• Rectification: The right to request correction of inaccurate or incomplete data.
• Erasure: The right to request deletion of your personal data.
• Restriction: The right to request the temporary suspension of processing of your personal data.
• Data Portability: The right to request the transfer of your data to another organization.
• Objection: The right to object to processing of your personal data.
• Withdraw Consent: The right to withdraw consent where we rely on consent to process your personal data.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section.

11. Children's Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

For students between 13-16 years of age, we require verifiable parental consent before collecting any personal information. Parents or guardians can review, delete, or refuse further collection of their child's information by contacting us.

We encourage parents and guardians to monitor their children's online activities and to help enforce our Privacy Policy by instructing their children never to provide personal information without their permission.

12. Third-Party Links

Our service may contain links to third-party websites, plug-ins, and applications. Clicking on those links may allow third parties to collect or share data about you.

We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every site you visit.

13. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

We may also provide notice to you via email and/or a prominent notice on our service prior to the change becoming effective.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.